CONDITIONS OF USE

1. GENERAL INFORMATION

The ownership of this website www.what2seegranada.com, belongs to Francisco José Rodríguez
Castellar, with NIF: 74669606Z, and whose contact details are:
Address: C/ magnolios 20 Peligros (Granada)
Contact telephone number:+34640894475
 Email contacto:nfo@what2seegranada.com
 This document regulates the conditions governing the use of this website
(www.what2seegranada.com), the purchase and services.
 Guided tours of Granada.
addition to reading these Conditions, before accessing, browsing and/or using this website,
the User must have read the Legal Notice and the General Conditions of Use, including the
cookies policy, and the privacy and data protection policyBy using this Website or
service through it the User agrees to be bound by these Conditions and by
all of the above, so if you do not agree with all of the above, you should not use
this Website
 You are also advised that these Terms and Conditions may be subject to change.The User is
responsible for consulting them each time he/she accesses, browses and/or uses the Website, as theterms and conditions that are in force at the time the services are requestedwill be
applicable
For any questions that the User may have in relation to the Conditions,
cancontact the owner using the contact details provided above or, where appropriate,
 using the contact form

2. PURCHASING PROCESS

The user can purchase on the Website by the means and in the manner provided.They should
follow the procedure of purchase and/or online purchase of www.what2seegranada.com, during
which several services can be selected and added to the cart, finally, click on:
"Check"
 Likewise, the user should fill in and/or check the information that is requested at each step
, although, during the purchase process, before making the payment,
purchase datacan be modified
 Subsequently, the user will receive an e-mail with the confirmation of the reservation.
The user acknowledges that he/she is aware, at the time of purchase, of certain conditions
particular conditions of sale concerning the service in question
The communications, purchase orders and payments that intervene during the transactions
carried out on the Web Site may be filed and kept in the computerised records
of what2see in order to constitute a means of proof of the transactions, in any case,
respecting the reasonable conditions of security and the laws and regulations in force that in this respect
 are applicableand particularly in accordance with Regulation (EU) 2016/679 of the
European Parliament and of the Council of 27 April 2016 on the protection of
natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and Organic Law 3/2018 of 5 December on the Protection ofPersonalData
and the guarantee of digital rights, and with the rights of Users
in accordance with the privacy policy of this Website

3. REFUND AND CANCELLATION POLICY

The request for cancellation or modification of the service purchased by the user must bemade by sending an e-mail to
 , in the contact section, indicating the details
relating to the booking
The cancellation of the purchase of guided tours with tickets to monuments, shows...etc,
once confirmed, will proceed to refund the amount of the reserved visit attending to
the general terms established in our cancellation except the amount of the tickets
previously purchased by what2see
Cancellations requested more than 72 hours before activity
 , will be refunded in full
50% of the amount paid will be refunded, if the cancellation is requested between
72 to 48 hoursDue to management fees, blocking of
reservation and blocking of exclusive guides for the contracted visit
No refund will be given if cancellation is requested less than 48
hours due to management fees, blocking of reservation and
blocking of exclusive guides for the contracted visit
No refund will be made if the client does not show up at the meeting point and time
established in the booking
In case of cancellation due to a major cause, you should contact what2see by sending
an email from the contact section of the website, explaining the reason for your cancellation
 and providing the documentation that you consider appropriate and what2see will study the situation
 and will inform you, by the same means, whether or not to proceed with your request for a refund
 The refund will be made in the same way in which the payment was made.
established by Royal Decree 1/2007 of 16 November, we inform you that our
services, given their special nature, are not subject to the right of withdrawal

4. DISCLAIMER OF LIABILITY

What2see is not liable for:
 That which is exclusively attributable to the customer. Also connectivity problems and
connection in interactive visits
 Waiting times that may arise at the entrances to the monuments to be visited.
In any way (neither direct nor subsidiary) of any direct or indirect damage that the Client
may suffer or cause to himself or to third parties
External factors beyond the control of our service or unforeseeable events that may
cause modifications to the service
In the event of weather conditions, the guided tours booked will be carried out in the same way,
under no circumstances will we be responsible for these circumstances, so that the service will be
 understood to have been correctly provided

5. DATA PROTECTION

The information or personal data that the user provides to what2see in the course
a transaction on the Web Site, will be treated in accordance with the provisions of the Policy
Privacy or data protection (contained, where appropriate, in the Legal Notice and Terms
General Conditions of Use)By accessing, browsing and/or using the Website, the User consents to the processing
of such information and data and declares that all the information or data provided are truthful